The company is a quality management service provider for call centers and back-office processes. The company’s services include third-party quality monitoring, proprietary cloud-based platform, reporting and analytics, calibration, setup, training and system configuration, consulting, and coaching solutions. The company also provides quality assurance for back-office processes such as billing and financial services.

Key Aspects

Revenue and adjusted EBITDA grew at a compound annual growth rate (CAGR) of 16.6% and 85.7%, respectively, from 2019 to 2022
Proprietary software-as-a-service (SaaS) quality management platform developed in-house by the company
Established recurring revenue model that represents approximately 95% of annual revenue
Successful integration of artificial intelligence (AI) technology, proving to increase margins over the past few years
In operation for over 20 years with a high degree of recognition and an excellent reputation in the industry
Serves a diverse range of industries leading to the company being less susceptible to sector volatility
Customizable quality programs & back-office processes

Opportunities

Integrate the company’s services and technology into preexisting repertoire
Leverage existing blue chip client base and performance history to expand market share
Implement targeted marketing to compliment referral success
Expand artificial intelligence (AI) utilization and managed solution model

Headquartered

Southwest US

Current Markets

The company serves a variety of industries including automotive, financial services, as well as electric & gas utilities.

Real Estate

The company operates from a 2,060 sq. ft. office space in a class A office building, located in its current state of operation. The facility is leased from an unrelated third party and there is additional room for expansion.

Shareholder Objectives

The company is owned by a single shareholder. He believes the company is in a position where a strategic buyer can capitalize on the opportunities both the company and the market are currently presenting. He is willing to remain with the company to facilitate a smooth transition to new ownership.

Benchmark International

Benchmarks Exclusive Opportunities

Quality Management Software and Services for Call Centers – BM011671

Quality Management Software and Services for Call Centers – BM011671

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