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Final Mile Delivery, Order Fulfillment, and Customer Contact Center Services – BN000039267

Northeast US, US
500K-2M5M-10M Online / E-commerce & Mail Order
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TEASER
CLIENT CODE: BN000039267
REVENUE/TURNOVER: $7,217,461
EBITDA: $643,575
HEADQUARTERS: Northeast US
 
Interested? Contact Us
813-898-2350
pmanry@benchmarkintl.com
Final Mile Delivery, Order Fulfillment, and Customer Contact Center Services – BN000039267

Paul Manry

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Description:

The company provides scalable, turnkey, integrated logistics solutions for its clients, which include large blue-chip ecommerce companies, through final mile delivery, order fulfillment, and customer contact center support. The company works seamlessly across all ecommerce shopping platforms and provides a custom inventory management portal, allowing its clients to store, pack, and ship and/or deliver products directly to their customers.

 

Key Aspects:

  • From 2019 through 2022, revenue and adjusted EBITDA grew at compound annual growth rates (CAGR) of 2.5% and 24.4%, respectively
  • The company has been operational for over 22 years
  • Final mile delivery and order fulfillment collectively account for 87% of sales
  • The company provides services to some of the leading big-box and ecommerce retailers
  • Approximately 90% of revenue is generated from repeat customers
  • The company operates with three unique business segments, which can be carved out of the deal if necessary

Opportunities:

  • Ability to increase capacity in all three service divisions with little additional investment
  • Add warehouse hubs to service new geographies and customers
  • Expand into courier work and related deliveries
  • Expand into reverse logistics support for the ecommerce industry
  • Strong desire from the company’s clients to expand final mile delivery service territory

 

Headquartered:

  • Northeast, US

 

Current Markets:

  • The company provides services to a wide range of big-box and ecommerce retailers, offering local, regional, national, and international support. For final mile delivery services, the company’s customers are primarily located in the Northeast US.

 

Real Estate:

  • The company operates from three locations in the Northeast, US. The company’s headquarters is a 47,000 sq. ft. facility, which includes warehouse and office space. The other two locations total 43,000 sq. ft. and are used as warehouse terminals and a customer contact center. All facilities are leased from unrelated third parties.

 

Shareholder Ownership:

  • The company has two owners (75%/25%). The owners are seeking eventual retirement and believe the company is in a position for a buyer to take advantage of the growth opportunities. The owners are prepared to remain with the company for a transition period of up to five years.

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